Top Three Tips for Retaining an Unhappy Customer
Tuesday, September 15th, 2009Top Three Tips for Retaining an Unhappy Customer 1. Listen Even if you don't agree, give them a chance to voice their opinions and concerns and ensure they know you're listening and you care. 2. Empathize Don't be afraid to say "We made a mistake." Or, if you didn't make a mistake, you can ...