Archive for September, 2009

Top Three Tips for Retaining an Unhappy Customer

Tuesday, September 15th, 2009

Top Three Tips for Retaining an Unhappy Customer 1. Listen Even if you don't agree, give them a chance to voice their opinions and concerns and ensure they know you're listening and you care. 2. Empathize Don't be afraid to say "We made a mistake." Or, if you didn't make a mistake, you can ...